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WHAT IS NOT COVERED:

- Damages or failure due to accident, abuse, neglect and misuse of equipment for anything other than its intended purpose. 

-Improper assembly or installation of parts or accessories not originally intended for the equipment. 

- General wear and tear, including upholstery and rust corrosion. 

- Lack of general maintenance and or failure to service or maintain the equipment correctly. 

- This includes a lack of/over lubrication between the deck and the running belt or incorrect alignment/ adjustment of treadmill belts that result in damage.

- Damages or failure due to the use of an improper power supply.

-Please note Gray’s requires an individual power circuit be used for each treadmill, along with surge protectors on all equipment that plugs in or warranty will be void

- Replacement of flat or corroded batteries due to non-use. 

- Damage caused by the surrounding environment or weather and failure to keep the equipment in a clean, dry environment. (natural disasters, equipment used outdoors or near water, entry of foreign matter, dust or particles etc.)

- Belts requiring tensioning due to stretching after use are not covered under warranty. A maintenance kit is provided on delivery with all orders to keep the equipment serviced as required. 

- A service callout fee will be applicable where no damage or failure can be found or if determined to be caused by a matter not covered under the warranty conditions.

Check out our maintenance tips on the best way to look after your equipment.