Grays Fitness industry-leading “repair or replace” warranty
WHAT IS COVERED
Equipment is warranted to be free from defects in materials and manufacturing.
FREE SHIPPING (UNDER WARRANTY)
Grays Fitness will pay all shipping charges during the covered warranty period if the equipment or any warranted part must be returned to a service facility for repairs. After the warranty has expired, the purchaser will be responsible for shipping.
WHAT WE WILL DO TO CORRECT COVERED DEFECTS
We will repair, or if unable to be repaired, at our discretion, replace the covered equipment when it fails to perform as intended during normal usage. Parts will be replaced with kind and quality and may be new or remanufactured. Suppose the covered equipment cannot be repaired or parts are no longer available due to the age of the equipment or are discontinued by the Manufacturer. In that case, the unit will be replaced with a product of equal or similar features and functionality. Replacement parts and equipment are warranted for the remaining portion of the original warranty period.
The warranty applies to the original purchaser only, from where the purchase was made from Gray’s Health & Fitness Pty Ltd, and is not transferable. All warranties commence on the date of purchase and are validated with proof of invoice. The buyer must notify Grays Fitness within 14 days after discovering any nonconformity and make the affected product available for inspection by Grays Fitness or our service representative.
COMMERCIAL USE
| Cardio | Strength | |
| Reconditioned | – 5 years motors and alternators (Treadmills only) – 2 years running deck and belt (Treadmills only) – 12 months moving parts – 12 months electronics – Lifetime frame |
– 6 months cables, pulleys & moving parts – Lifetime frame |
| Cleaned & Serviced | – 5 years motors and alternators (Treadmills only) – 12 months running deck and belt (Treadmills only) – 12 months moving parts – 6 months electronics – Lifetime frame |
– 6 months cables, pulleys & moving parts – Lifetime frame |
| As Traded | – 6 months mechanical or electrical errors only – 3 months for spin bikes, mechanical or electrical errors only |
– 3 months on strength, cables and pulleys only |
DOMESTIC USE
| Cardio | Strength | |
| Reconditioned/New and Cleaned & Serviced | – 5 years motors and alternators (Treadmills only) – 2 years running deck and belt (Treadmills only) – 12 months moving parts – 12 months electronics – Lifetime frame |
– 6 months cables, pulleys & moving parts – Lifetime frame |
| As Traded | – 6 months mechanical or electrical errors only – 3 months for spin bikes, mechanical or electrical errors only |
– 3 months on strength, cables and pulleys only |
WHAT IS NOT COVERED
- Sale items (Limited Warranty)
- Damages or failure due to accident, abuse, neglect and misuse of equipment for anything other than its intended purpose.
- Improper assembly or installation of parts or accessories not originally intended for the equipment.
- General wear and tear, including upholstery and rust corrosion.
- Lack of general maintenance and/or failure to correctly service or maintain the equipment. This includes a lack of/over lubrication between the deck and the running belt or incorrect alignment/ adjustment of treadmill belts that result in damage.
- Damages or failure due to the use of an improper power supply.
- Gray’s requires an individual power circuit for each treadmill, along with surge protectors on all equipment that plugs in, or the warranty will be void.
- Replacement of flat or corroded batteries due to non-use.
- Damage is caused by the surrounding environment or weather and the failure to keep the equipment in a clean, dry environment. (natural disasters, equipment used outdoors or near water, entry of foreign matter, dust or particles, etc.)
- Belts requiring tensioning due to stretching after use are not covered under warranty. A maintenance kit is provided on delivery with all orders to keep the equipment serviced as required.
- A service callout fee will be applicable where no damage or failure can be found or if it is determined to be caused by a matter not covered under warranty conditions.